Contact Us

For information and referral to health and human services, call 2-1-1.

For listening and crisis support call the CareLine at (405) 848-CARE (2273).

For suicide crisis calls outside the 405 calling area, call 1-800-273-TALK (8255).

Staff Contacts

Tom Taylor, Executive Director & CEO
Tonya Wiley, Phone Based Services Director
Kelly Nutter , Director of HR & Organizational Development
Matt Cordray, Call Specialist Coordinator
Amy Morgan, Training & Prevention Coordinator
Emily Newlin, Fund Development Coordinator
Janice McCaslin, Office Manager
Danielle Harris, Resource Database Administrator
Elvee O'Kelley, Resource Database Assistant
Michael Mize, Homeless Prevention and Re-Housing Program Coordinator

Office Information and Address

HeartLine’s business office:

Monday through Thursday
8:00 a.m. – 5:00 p.m.
Friday
8:00 a.m. - 1:00 p.m.
Business Phone: (405) 840-9396
Fax: (405) 840-9552

Mailing address:

HeartLine, Inc.
P.O. Box 12832
Oklahoma City, OK73157

 

Customer Complaint Policy

HeartLine is committed to providing professional, ethical, compassionate and reliable service to inquirers, other partner agencies and the community in a variety of ways.  HeartLine does not discriminate in regard to race, color, creed, gender, sexual orientation, age, ancestry, physical or mental handicaps, marital status or national origin.  However, HeartLine cannot guarantee that access to services will be available to all inquirers due to agency-specific eligibility criteria, and HeartLine cannot guarantee that all community agencies and programs will qualify for inclusion in our resource database due to HeartLine’s Inclusion/Exclusion Criteria.  The Code of Ethics of HeartLine includes a commitment to putting the inquirer first as well as a focus on honesty, integrity and responsibility.
In the event that a complaint arises with HeartLine, an individual or agency representative may:
• Contact the Executive Director/CEO or Director of HR & Organizational Development/COO of HeartLine at 405-840-9396. 

• Notify HeartLine in writing at:

HeartLine, Inc.
Attn: Standards Committee
PO Box 12832
Oklahoma City, OK 73157
The complaint should be submitted in writing, if possible, and should include the following information:
1.  A description of the act or practice that is thought to be unfair, unprofessional, or in violation of an existing law or regulation, including all relevant facts.
2.  The name, address and phone number of the complainant.
3.  If the complaint is a result of a situation regarding one of our telephone help lines, the date/time the complainant called, the telephone number dialed, the call specialist’s name, if available, and all relevant information.
Response to a complaint sent directly to HeartLine will typically be provided to the complainant in writing within 10 business days. 
In the event that a complaint is not resolved to your satisfaction, you may contact our Board of Directors Personnel Committee for further review at:

HeartLine, Inc.
Attn:  Personnel Committee
PO Box 12832
Oklahoma City, OK 73157