Fall 2008 Training

Thank you for your interest in becoming a HeartLine Volunteer Call Specialist.  You will learn skills in active listening, crisis intervention, stress management, community disaster response, problem solving and many other human services concepts. 

HeartLine has a very comprehensive training program designed to equip you with tools to be a good listener, advocate and successful Call Specialist.  Completion of the training program is required before working on the phones.  For more information and to register for this free training, please contact Volunteer Center Director Tonya Wiley at 405-840-9396 ext. 106.

Session 1 – Introduction to Listening & Communication Skills

 

Monday, September 8         1 – 4 pm or            Tuesday, September 9         6-9 pm

                                                                                               

or            Saturday,  September 13   9 – 12pm

 

Session 2 – Empathy & Call Stages

 

Monday, September 15       1 – 4 pm or            Tuesday, September 16        6-9 pm

                                                                                               

or            Saturday,  September 20   9 – 12pm

 

Session 3 – Congruence & Blocks to Communication

 

Monday, September 22       1 – 4 pm or            Tuesday, September 23        6-9 pm

                                                                                               

or            Saturday, September 27   9 – 12pm

 

Session 4 – Introduction to Information & Referral, Follow-Up & Disasters

 

Monday, September 29       1 – 4 pm or            Tuesday, September 30        6-9pm

                                                                                               

 or            Saturday, October 4             9 – 12pm

 

Session 5 – Understanding Mental Illness & Grief

 

Monday, October 6                            1 – 4 pm                  or            Tuesday, October 7              6-9 pm

                                                                                               

 or            Saturday, October 11           9 – 12pm

 

Session 6 – Crisis Intervention

 

Monday, October 13           1 – 4 pm                or            Tuesday, October 14            6-9 pm

                                                                                               

or            Saturday, October 18   9 – 12pm

 

Session 7 – Stress, Boundaries & Limits, Self-Care

 

Monday, October 20           1 – 4 pm                or            Tuesday, October 21            6-9 pm

                                                                                               

or            Saturday, October 25   9 – 12pm

 

Session 8 – Gatekeeper Program, Aging Issues, Young Callers, Advocacy

 

Monday, October 27           1 – 4 pm                or            Tuesday, October 28            6-9 pm

                                                                                               

or            Saturday, November 1           9 – 12pm

 

Session 9 - Abuse & Neglect

 

Monday, November 3         1 – 4 pm                or            Tuesday, November 4          6-9 pm

                                                                                               

or            Saturday, November 8           9 – 12pm

 

Session 10 – Substance Abuse & Addictions

 

Monday, November 10       1 – 4 pm                or            Tuesday, November 11       6-9 pm

                                                                                               

or            Saturday, November 15         9 – 12pm

 

Session 11 – Difficult Callers, Sexually Manipulative Callers, Advocacy

 

Monday, November 17       1 – 4 pm                or            Tuesday, November 18       6-9 pm

                                                                                               

or            Saturday, November 22         9 – 12pm

 

Session 12 – Using IRis

 

Monday, December 1          1 – 4 pm                or            Tuesday, December 2          6-9 pm

                                                                                               

 or            Saturday, December 6         9 – 12pm

 

Session 13 - Call Monitoring

 

Monday, December 8          1 – 4 pm                or            Tuesday, December 9          6-9 pm

                                                                                               

or            Saturday, December 13       9 – 12pm

 

 

 

 

Volunteer Application

We appreciate your interest in volunteering for HeartLine.  HeartLine depends on volunteers to provide our services, and your willingness to share your resources and abilities is highly valued.  Please download and fill out our Volunteer Application below.  Send completed forms to:

HeartLine, Inc.
P.O. Box 12832
Oklahoma City, OK  73157

You may fax completed forms to 840-9552. 

Due to the sensitive nature of our work, an OSBI background check is required on all HeartLine volunteers. For information on how to obtain your OSBI background check, clich here. An original copy of the background check must be attached to all applications.