Navigating through the maze of health and human services can be very frustrating for people in need. In 2005, HeartLine launched 2-1-1 services to simplify the connection to programs and services that help.
2-1-1 is a free and confidential call that connects over 1.3 million people in Central Oklahoma to information when they need it most. 2-1-1 is available 24 hours a day.
2-1-1 provides compassionate and timely help to anyone – families, seniors, employers, individuals with disabilities or limited English speaking skills.
In times of disaster, 2-1-1 is part of our community’s coordinated response. Working with emergency management, law enforcement, and homeland security, 2-1-1 provides accurate information to callers about a wide range of concerns. This reduces the burden on 9-1-1 services and keeps that system free for true emergencies.
Contact Tonya Wiley, Phone Based Services Director for more information on HeartLine's 2-1-1.
Joint Oklahoma Information Network
Click here to visit the JOIN website that provides a Community Resource Directory that allows you to search for health and human services available in your community.
How to Prepare for a Disaster
The first 72 hours after a disaster are crucial to survival. It is important to have three days worth of supplies and three ways to get in contact with people (land line telephone, cell phone, walkie talkie, or any other three combinations of communication.) Having a 3-day survival kit increases your comfort and security levels as well as chances for survival.
Basic Survival Kit
- Water - one gallon per person per day
- Food - ready to eat or requiring minimal water
- Manual can opener and other cooking supplies
- Pates, utensils and other feeding supplies
- First Aid Kit
- Copy of important documents and phone numbers
- Warm clothes and rain gear
- Heavy work gloves
- Disposable camera
- Portable radio
- Cell phone with extra charged battery
- Unscented household liquid bleach and an eye dropper to purify water
- Personal hygiene items
- Plastic sheeting, duct tape, utility knife
- Tools; hammer, crowbar, nails, etc.
- Blankets/sleeping bags
- Large, heavy duty plastic bags and a plastic bucket for waste and sanitation
- Water and food for pets
- Flashlights and other battery-operated equipment
- Telephone with cord
- Extra batteries
Set up a Personal Support Network. Designate someone to check on you in an emergency and to help with evacuation or sheletering-in-place. Have their phone numbers available. Prepare and carry with you an emergency health information card. Include information about your medications, adaptive equipment, blood type, allergies and sensitivities, insurance numbers, immunization dates, communication difficulties and preferred treatment, as well as contact information for your health providers, personal support network and emergency contacts.
In the aftermath of a disaster, keep the following questions in mind:
- Is it safe for me to leave?
- Use your own judgment
- Listen to the radio for information about damages
- Call 2-1-1 for the most up-to-date information
- If so, where would I go?
- If not, how long can I stay in my home?
- Whom will I call first?
Agency Data Form
If you are an agency serving Central Oklahoma, please download and fill out the Agency and/or Program Information Form(s) to be included on HeartLine's list of referral agencies. You may email the form as an attachment to Danielle Harris. You may mail completed forms to:
HeartLine, Inc.
Attn: Danielle Harris
P.O. Box 12832
Oklahoma City, OK 73157
HeartLine Resource Database Inclusion/Exclusion Criteria
The database will contain information about service providers that enhance the quality of individual and community life. The database will be used on the “JOIN 211” Website, and to assist callers.
Eligible to be included:
· Non-profit organizations which provide, coordinate and advocate for health and human services
· Health and human service programs offered by State, county or municipal governments which have offices in or serve residents of HeartLine’s 9-county area
· Organizations that serve the 9-county HeartLine area
· Agencies outside of the 9-county area that meet a need for residents in the 9 county areas, that is not met by a non-profit or public agency within said area
· For profit agencies that provide a service not met by public or non-profit agencies
· For profit agencies offering low-cost goods that are not readily available through community non-profit agencies
· For profit agencies that offer free or low cost services to the community
· Civic and business associations
· Professional organizations that provide a public service
· Advocacy groups related to health and human service issues
· Community groups
· Self-help support groups
· Social or fraternal organizations which serve non-members
· Administrative offices of public schools in the 9-county areas
· Private schools for special needs
· Professional and regulatory boards
· Information and referral services
· Non-profit nursing homes
· Chambers of Commerce
- Licensed childcare facilities
Not Eligible to be Included:
· Commercial business establishments not described above
· Agencies that violate federal, state or local laws or regulations
· For-profit nursing homes and personal care homes
· Agencies promoting or permitting racism or bigotry
· Organizations (e.g., churches, social clubs) to the extent which they offer a service only to their members
· Agencies that provide services based out of the provider’s home
· For profit medical facilities
**Disclaimer**: HeartLine may exclude or remove organizations from its resource database for any reason. Inclusion in the database does not imply endorsement, neither does omission indicate disapproval. HeartLine does not guarantee or make any representation to the accuracy or completeness of the information contained in the database. HeartLine disclaims any and all responsibility that could be claimed resulting from and reliance on the information in the database. HeartLine reserves the right to edit information in order to meet guidelines, formats and space requirements.